Ashoka Distributor
Yogyakarta, 54321
April 29, 2015
Mrs. Holley Casey
Language Teacher
Ebony High School
Melbourne, 4567
Dear Mrs. Holley,
Thank you for your letter,
I would like to apologise for the error made by our company
in shipping your order no. 768197.
Your ordered 50 copies of Indonesian – English Dictionary by
Nyoman Wardhana, but our dispatch office sent 5 copies. This was due to a
typing error.
The balance of 45 copies of Indonesian – English Dictionary
was dispatched by express courier to your school this morning and will arrive
by April 30, 2015.
Since we value your business, we would like to offer you a
10% discount off your next order with us.
We look forward to receiving your further orders and assure
you that they will be shipped correctly.
Your Sincerely,
Damar Radipta
Distribution Manager
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